General FAQs
Since 1998, Main Street has been the go-to check vendor for community banks and credit unions, offering a full range of checks, free marketing materials, and strategic account management. We also offer Connect by Main Street – our all-in-one marketing and engagement hub.
Main Street traces its roots back to 1998, though we officially opened our doors in 1999. The Burrow family, however, has more than a half century of experience in the financial services industry. To learn more, visit Our History page.
Since our beginning, we’ve been dedicated to community banks and credit unions specifically. We serve community institutions of every size in every state – from single-branch credit unions to sprawling banking empires with billions of dollars in assets.
Absolutely! Our Account Managers are your single source of both contact and truth for all things check program. Account Managers can guide your check program to profitability by reviewing year-over-year performance and making strategic recommendations to boost ROI.
Almost too much to list. For starters, we’re a local, family-owned company serving community banks and credit unions specifically. We never charge for customer service, answer the phones ourselves instead of letting chatbots do it for us, and offer 90 checks standard.
We know that your choice of check vendor is a big one. That’s why we like to start with a conversation to understand your institution, your community, and your goals. If you’re thinking about Main Street, want to know more, or are ready to switch today, contact us.
Connect By Main Street FAQs
Connect by Main Street is a cloud-based marketing automation platform specifically designed for financial institutions. This new platform offers a familiar, user-friendly interface with enhanced features, such as an intuitive email editor, streamlined audience building, and an improved asset manager. Learn more.
Connect helps financial marketers create, launch, and monitor marketing and engagement campaigns. To do this, Connect combines multi-channel communication functionality with precision data. Connect is also your one-stop shop for print marketing and even creative services.
No, any financial institution can use Connect by Main Street regardless of their choice of check vendor. Connect by Main Street was built in collaboration with financial marketers and an advisory board of industry experts, but it’s also the product 25 years of experience as a check vendor for institutions nationwide.
Of course! We provide comprehensive training and support resources, including hands-on training, how-to guides, video tutorials, and dedicated support staff. These resources empower users to leverage Connect’s full capabilities.
Our implementations team will work with you to understand your goals and guide you on getting started. As long as someone is responsive and has the time to work with the implementation team, this process will should take under 30 days.
Check Program FAQs
At Main Street, we offer flexible check packages to meet your needs. For those who provide free checks, we offer our Basic package of 60. Otherwise, you can expect 90 checks in a Standard package and 120 in our Super package, delivering more bang for your buck.
Yes! We can incorporate your logo and branding into most of our check designs to boost brand awareness in your community. From business checks and computer checks to our over 60 playful personal check designs, you’ll find what you need with Main Street.
In our business check bundles, you’ll find 300 single or duplicate checks, 200 long-list deposit tickets or 60 3-per-page deposit tickets, your choice of an endorsement stamp or address stamp, a 7-ring binder, and a bill organizer. To learn more, contact us.
Of course. Our high-security business checks feature watermarks, high resolution warning bands, microprint signature lines, and a 3D hologram foil. These modern and powerful security features prevent fraud for financial institutions and those they serve.
There is a small increase in costs for our collegiate checks due to licensing fees. Passionate account holders will love the local flavor and our free marketing materials can help you get the word out.
Main Street has officially licensed over 70 team logos and colors for your account holders to choose from. We can incorporate the logo and colors of some the biggest names in college athletics.
Yes! We can create personal check designs featuring your high school teams. For more information, browse our High School Spirit Check options and order yours today.
With the help of a project specialist, we collaborate with you to create a unique check design. Branded checks are offered as a benefit of your partnership with us, meaning no setup fees or additional charges.
Easy! Simply speak with your Account Manager about your free marketing materials to get started. After that, we may request some assets from you (such as brand colors and logo) to get started. Your in-branch and digital materials should be on their way to you soon!
Custom Print FAQs
That’s easy! Simply decide which forms or tickets you want, upload your logo in our contact form, select your quantity, and we’ll take care of the rest. Branding is easy with Main Street as your custom print partner for community banks and credit unions.
Not long at all. We process orders quickly (within 48 hours), add your logo to the forms or tickets you ordered, and ship them first-class to your institution’s door. All told, you can expect your forms to arrive within 7-10 business days max.
Sporting autumnal leaves, wintry scenes, a lit menorah, and colorful string lights, our holiday currency envelopes capture the magic of the season! Ideal for the fall and winter holidays, these currency envelopes leave a lasting, playful impression in your community.
Both our branded and holiday teller receipts come in the standard dimensions of 6” x 2 ¾”. That said, we’re happy to work with you to tailor our existing format perfectly with your desired customization. Simply contact us to get the conversation started.
Creative Services FAQs
All of our creative services – including graphic design and data segmentation assistance – are included with Connect. Connect users can choose what services they need each month and let our expert copywriters do the rest. Tell us what you want to promote and let us do it for you.
Main Street copywriters hone your message across channels and purposes to increase engagement and outcomes. We’re happy to help you with postcards, letters, and emails of all kinds, from campaigns to simple reminders and closure communications.
To get started, you’ll reach out to your Account Manager and describe your needs. After that, we’ll create a scope of work and speak with you about your goals. If you have a brand voice already, we’ll use it to craft your messaging. Otherwise, we’ll take it from there!
Yes! Our creative services – including graphic design, copywriting, and segmentation assistance – are included as part of Connect. We know that financial marketers wear a lot of hats, so we thought we’d wear one or two for you.
Our award-winning designers are happy to help with letters, emails, and postcards. Don’t forget about our branded checks and bank-use items, like gift and drive-up envelopes too. Main Street clients can also request free marketing materials for their check program.
Depending on your needs and specifications, you can be involved in the process as much or as little as you like. We may need some assets from you to start, but after that, we’re able to create compelling designs on our own or with your guided input – however you prefer.
Connect can host and use a wide range of data, from simple account holder information to third-party and ancillary data. After that, Connect makes segmenting data easy, and our segmentation assistance service can help you make sense of the most powerful info.
This depends on your needs, the types of communications you’re sending, and any campaign goals you may have. Generally speaking, you might consider current account balance, outstanding loans, and dozens of other data points.
Of course! Connect makes data segmentation easy, but some additional training can give you the confidence you need to use our platform to its fullest. Speak to your Account Manager about scheduling some time to learn more about data and how to make it work for you.