Easily Create & Send Customer Satisfaction Surveys & More
It shouldn’t take complicated software or disconnected tools to understand what account holders think about your institution. That’s why Connect makes it easier to create surveys, collect responses, and turn feedback into actionable next steps.
With the optional survey module, financial institutions can quickly build custom surveys using the same intuitive drag-and-drop experience found throughout Connect. Prebuilt templates help teams get started faster while gathering meaningful account holder feedback.
Turn Everyday Feedback Into Better Account Holder Experiences
Survey Module FAQs
Understand how Connect makes survey outreach, response collection, and account holder feedback easier to manage. For more information, Contact Main Street today.
Yes, but it’s important to be mindful of the time they take and the questions they include. You’re likely to get more meaningful responses if you keep your survey short and centered on pain points.
By understanding the onboarding experience from start to finish, you’re better able to fix issues, streamline processes, and ensure a better first impression for new account holders for years to come.
Our survey module includes customer satisfaction surveys, net promoter score surveys, and new account opening surveys. You can also use our block template builder to easily create customizable surveys for email.
Absolutely. You can easily add an external survey link to a clickable button within the body of an email. It’s important to note, however, that analytics gathered from external surveys will not be accessible in Connect.
No. Our Survey module is an optional add-on. Connect was designed to scale alongside your needs and fit into your budget. Modules like Surveys allow you to tailor the platform and cost to fit your institution.
Listen More Closely with Connect by Main Street
The way account holders experience your institution shapes everything from long-term relationships to future growth opportunities. Connect helps you gather meaningful feedback and better understand the people you serve. Ready to get started?
Your needs and goals are unique. Speak with Main Street about how Connect can support your institution.
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